View (3) articles:   November 2017>

Diverse teams excel if, and only if, the members appreciate their differences and know how to navigate them productively. Otherwise, differences create friction but no added value and, in fact, can rip an otherwise promising business apart. This is

I worried that I would fall.  In fact, I knew that I would fall. And, it was over 60 feet straight down to the hard-packed earth and underbrush below me. On my own, it felt like certain death. Twenty years ago I confronted that challenge in the

Would you like more customers and have them be extremely profitable?  The key is finding your “most wanted” customers. For many businesses, the top 20 percent of their customers yield 80 percent of their volume and profits. Merely doubling that