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Have you noticed that customers and employees have become more assertive, indeed aggressive? They’ve been taught and trained to stand up for what they want and not take “no” for an answer. While it’s helpful for people to express what they

Are you getting the results you want with other people?  An effective way to broaden your impact is to add more influence skills to your toolkit. Each of us has a preferred way of trying to influence others.  Often it has roots in our childhood

Copyright © 2005 Don Maruska Customers want to buy results.  Many businesses lose sales because they focus on the tools they sell rather than the benefits that they deliver. For example, Steve, an expert attorney, bemoaned the low percentage of