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  What you measure in your business can have profound effects on your employees’ behaviors and your business results.  Unfortunately, the effects may not be positive. Jim wanted to get away from the day-to-day responsibilities of his

Governing boards face tough issues and have many challenges solving them.  One of the biggest challenges is how to engage divergent views and strong wills.  When issues become a question of who wins and who loses, power struggles ensue.  Without

Avoiding pitfalls

Why is change so difficult? Changes in technology and the economy challenge us to shift how we work. Yet, we flounder in our responses. Rarely, are the primary problems with change technical in nature. Rather, the problems arise in how people react