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Diverse teams excel if, and only if, the members appreciate their differences and know how to navigate them productively. Otherwise, differences create friction but no added value and, in fact, can rip an otherwise promising business apart. This is

Would you like more customers and have them be extremely profitable?  The key is finding your “most wanted” customers. For many businesses, the top 20 percent of their customers yield 80 percent of their volume and profits. Merely doubling that

Have you noticed that customers and employees have become more assertive, indeed aggressive? They’ve been taught and trained to stand up for what they want and not take “no” for an answer. While it’s helpful for people to express what they

  Amidst the flood of ads and product information bombarding customers, your business needs a strong message to be noticed.  Those businesses that take a stand for their customers and convey it with passion gain attention and succeed. For

Avoiding pitfalls

Why is change so difficult? Changes in technology and the economy challenge us to shift how we work. Yet, we flounder in our responses. Rarely, are the primary problems with change technical in nature. Rather, the problems arise in how people react

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