Redirect Aggression into Positive Action

Redirect Aggression into Positive Action

Have you noticed that customers and employees have become more assertive, indeed aggressive? They’ve been taught and trained to stand up for what they want and not take “no” for an answer. While it’s helpful for people to express what they want, many persons lack the...
Sell Benefits Rather Than Tools

Sell Benefits Rather Than Tools

Copyright © 2005 Don Maruska Customers want to buy results.  Many businesses lose sales because they focus on the tools they sell rather than the benefits that they deliver. For example, Steve, an expert attorney, bemoaned the low percentage of prospects that became...
Finding Great Talent Is Job #1

Finding Great Talent Is Job #1

You can trace almost any problem in an organization to a talent problem. In today’s fast-moving environment, it’s too difficult to train people to spot critical challenges and opportunities. You need people who have a nose for what’s important. An entrepreneur brought...