The “B” word is getting a lot of play, and rightly so. Old models of command-control management and clawing one’s way to the top create conditions for bullying. What can employees do about it? Are they being “too sensitive,” which is a...
There’s a simple yet powerful formula for getting what you want. It’s called I.O.R.C. – Intention, Observation, Request, and Confirmation. Decide what you want to ask of someone and follow these steps. I’ve included an example of someone wanting to...