Generous listening is the #1 teamwork skill for employees. Listening and understanding one another are frequent casualties in today’s digital world. Listening is at the foundation, however, of developing strong work relationships, discerning the real issues at...
Entrepreneurs frequently say, “It’s a jungle out there. You either have to take business from others or have it taken from you.” While competition can be fierce, there also are opportunities for win-win transactions. Indeed, most businesses either acquire other...
Many businesses hope to garner big customers. Often, however, it’s a “chicken and egg” problem. You can’t get big customers unless you are large and already have big customers. As founder and CEO of three Silicon Valley companies bringing innovations to conservative...
Do you really know how customers decide whether to buy from you? Many sales efforts take a business-centric approach to selling. That is, they focus on what their marketing and sales people do. In starting and leading companies and coaching others to be successful,...
Are you getting the results you want with other people? An effective way to broaden your impact is to add more influence skills to your toolkit. Each of us has a preferred way of trying to influence others. Often it has roots in our childhood experience—how our...
